Added value without added risk

1 May 2010


However, like designer garments, wedding dresses are not normally tested against BS/ISO standards.

If a problem develops, the cleaner can face an unexpectedly high claim for compensation. One cleaner I helped recently faced a claim of £7,000 for a second-hand wedding gown in poor condition.

It is surprising to find that some cleaners still accept high value items without confirming the value with the customer. Worse, they fail to inspect the garment carefully and make an accurate record of its condition before cleaning.

This is standard industry practice with suede and leather garments, which are usually of much lower value than wedding gowns and designer items.

Ideally a written record of every high value item should be made at the counter and in the presence of the customer. The note should include the size, nature and location of stains, soiling and any wear marks or fabric damage. Items such as missing or damaged buttons/sequins or trims should also be recorded. Some cleaners photograph items.

Failing to hold records of damage to an item when it is first accepted means that it may be impossible to avoid liability if a customer subsequently makes a claim. Establishing the value of the item with the customer allows cleaners to set their cleaning charge accordingly.

In the event of a legitimate claim, then at least the value, which is very often a contentious issue, has already been agreed.




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