UK
A video presentation of WashCo engineers completing a large installation for the prestigious Dorchester Hotel, London is now available online and on social media. The WashCo team installed five Miele Washers, four Miele Dryers and 12 pieces of Viet & Miele finishing equipment, which were all lifted by crane, as well as WashCo supplying and installing auto dosing chemicals.
Steeped in history, The Dorchester is one of the world’s most iconic hotels and prides itself on its exceptional levels of care and refinement.
With 250 rooms and 49 suites to maintain and a complete 3-hour turnaround time to meet on all its garments, the hotel’s laundry is key to upholding their outstanding reputation.
The team at WashCo were approached to overhaul the previous laundry function with a new top-class facility, complete with efficient and reliable machinery that would perform for years to come.
The company's first step was to review the old set up and determine the challenges and opportunities available, which then allowed WashCo to recommend a solution that would produce quality results and increase overall capacity.
During the installation process, it was critical that the third-floor laundry could be accessed from the road with minimal disruption.
A crane was brought in to complete the process of manoeuvring both old and new equipment within a day.
Following the completed installation, WashCo’s expert team came in to provide training to over 20 laundry staff on how to operate the new equipment.
For The Dorchester’s executive housekeeper, Jutta Asta, one of the instant standout differences she observed was how compact and organised the new laundry was.
She also highlighted the quality of the equipment, describing how impressed they are with the speed and technology.
“The execution of this project has been mind-blowing,” said Jutta. “When we had the challenge with access, they went back to the drawing board and said “okay, we can do this in a day instead of two”. That revolutionised the whole project and is what, I think, encompasses the service element that I have seen from WashCo.”
WashCo’s complete solution now means that the hotel need not deal with multiple different suppliers and manufacturers for the servicing and maintenance of their equipment.
The story can be found here:
https://www.washco.co.uk/case-study/the-dorchester-hotel/
