UK laundries are failing to recognise the importance of employee training and should be looking to emulate their counterparts in the Far East, Stuart Boyd, managing director of Rexodan International, told attendees at a recent Whitsters’ Club lunch.
Asian laundries place far greater emphasis on investment in this area of laundry management.
Speaking about his experiences studying laundry operations around the world, most notably in the Middle East and the Far East, Mr Boyd said that everywhere in Asia employee training had been identified as being the best way to achieve the optimum production efficiency from the machines and detergents used.
He added that the investment in training being made was succeeding in raising the standards of the work produced, giving customer satisfaction and business growth. Mr Boyd questioned whether laundry managers in the UK look upon training in the same way—as a positive sales advantage.
The remaining two meetings of the Whitsters Club this year will be held on 20 September and the 22 November.
