INTERNATIONAL
Christeyns’ dedication to empowering its customers has led to a new development that redefines customer support: Christeyns CONNECT, said the company. This concept marks a significant milestone in remote assistance technology and is already reshaping operational efficiency for Christeyns’ customers in textile care.
By activating the Christeyns Connect software loaded onto approved RealWear smart glasses, real-time collaboration is established between experts and on-site personnel. Through live video streaming and hands-free instructions, this technology enables swift problem identification and resolution, significantly enhancing productivity while reducing costs associated with rework or travel.
“The introduction of Christeyns Connect is more than a mere step forward, it’s a leap into a new era of support, where sustainability takes centre stage,” said Peter Bauwens, vice president laundry technology Europe. “This tool is a game-changer, offering seamless remote assistance that not only gets the job done faster but also saves our customers valuable time and resources.”
Christeyns has already piloted the technology in Scandinavia, where distances and the harsh climate can pose significant logistical hurdles. “For our Nordic customers, Christeyns Connect is not just a convenience but a necessity,” said Keld Rasmussen, general manager Northeast Europe. “It enables our team to address technical issues promptly and keep our customers’ production running smoothly, without having to be physically on-site. We’re providing more than support, we’re delivering peace of mind.”
“For example, at a Danish laundry facility, a mix-up occurred when detergents were mistakenly dosed into the wrong washer extractor, with the risk of damaging the linen. Thanks to Christeyns Connect, we could give instructions to the laundry’s technical manager and solve the problem within the hour, allowing our customer to continue his laundry operations. Without the assistance of Christeyns CONNECT, our intervention would have been delayed until the following day, requiring a six-hour drive covering a distance of 560 km.”
Beyond troubleshooting, the customer can use the application for internal training, inter-site communication and process optimisation, illustrating its potential to streamline operations and enhance collaboration across organisational boundaries. Additionally, Christeyns’ customers can also invite other suppliers to use the Christeyns Connect platform, allowing seamless communication and live video streaming.
“By offering a remote assistance solution, we aim to empower our customers to improve operational efficiency and cost-effectiveness, all while steering towards a more sustainable future, concluded Peter Bauwens.
