UK
Detergent manufacturer RP Adam (Arpal Group) has expanded its UK-wide customer support team with the announcement of new field posts.
The company has appointed five customer service representatives (CSRs) across the UK regions including South Coast and South West London, North London, North East England, the Isle of Wight and Bradford.
RP Adam employs a team of 20 CSRs across the UK servicing thousands of end user clients on a 24/7 basis.
The expanded customer support forms part of the company's five year investment and growth programme launched to mark RP Adam's 125th anniversary, which sets out a £20 million turnover target to be reached by 2020.
RP Adam has also developed its own digital reporting system allowing CSRs to scan electronic tags implanted on dispensing units and stock stores. This enables data to be instantly recorded on iPad software that can be transmitted back to the HQ in Selkirk and informs which clients need more products or whether any dosing equipment needs repaired or replaced.
RP Adam has just completed a two-year £400,000 investment project at its Selkirk HQ as UK production volumes increase to match year-on-year sales growth.
