Peter Crane, chairman of leading drycleaning equipment distributor Duval, has said that extensive and ongoing investment is vital to the continued success of his company and its customers.
“It has always been Duval’s policy to invest in products, people, service and systems to ensure that our customers dealings with us are as efficient and mutually profitable as possible”.
As an example Mr Crane cites the size and central positioning of the company’s stand at Clean UK which he says was the largest and no doubt the most visited stand at the show. The investment was planned over several years.
In recent months the company has invested in equipment and services at its Romsey headquarters and has upgraded its showroom, demonstration and training areas.
Most importantly, Duval continues to invest in people, recruiting in the key areas of service and customer support and also ensuring that all staff are kept motivated by regular training.