Ecolab France helps laundry customers during a difficult time

9 April 2020


As the coronavirus crisis continues to shake economies globally, with many parts of the world in lockdown, the information around prevention has been abundant.

For example, Olfa Garsaa, Ecolab territory manager in France, has 13 customers she regularly visits, including three sites that recently requested Ecolab’s urgent help in implementing virucidal programmes to help disinfect contaminated linen. 

In just three days, Ecolab’s French team was able to respond and cover a total of 15 sites, ensuring the proper implementation of the virucidal wash processes. It was an example of associates pulling together during a crisis to help a customer. “My colleague Jean-Marc stepped in to visit two customer sites when I had to stay home with my son,” said Olfa. “Then I was able to manage the third intervention for another customer over the phone.” 

Associates can sometimes find themselves on the front lines, like when Olfa intervened at another customer site: a hospital in Paris’ thirteenth arrondissement treating confirmed cases of Covid-19. The added challenge, besides implementing a virucidal certified wash programme proven effective in cleaning contaminated linen, is also complying with strict regulations around the temperature of water that can be discharged.  

It is times like these that demonstrate the true value of remote monitoring systems like enVision, which monitor and enable dosage change at a distance. Olfa explained how she was able to use the programme to change the dosage for one of her customers.

Whether it’s an in-person emergency site visit, expert guidance over the phone, a remote monitoring programme, or a combination of the three, the Ecolab Textile Care team in France is responding to every call and acting fast. Laundry customers are adapting their services to the new normal and Ecolab is supporting them daily to keep their businesses running – which is critical to helping combat this virus.

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