Rest assured: TSA/UKH Covid-19 linen pledge for re-opening hotels and restaurants

14 July 2020

The Textile Services Association (TSA) has partnered with UK Hospitality (UKH) to produce the ‘Rest Assured Pledge’, a package of advice, guidance and certification that is designed to underline the importance of professional laundry services in helping hotels, restaurants and leisure facilities ensure the safe handling of linen and textiles.

The Pledge shows how UK laundries are supporting the re-emerging hospitality market by establishing new protocols for a Covid-19 world.

Key to the successful reopening of the hospitality sector is making customers feel safe and secure.  That’s why the Pledge includes a Rest Assured certificate that TSA laundries can give to hospitality operators to display, verifying that their linens and towels have been hygienically cleaned.  There are various versions of the certificate, for different sectors.

The Pledge includes a 16-point coronavirus briefing for hospitality operators, which covers a wide range of topics.  They include the basics, like keeping clean and dirty linen segregated; the practical, such as storing soiled linen for collection on a ground floor, near to an external exit but away from public foot flow; and the advanced, including dealing with dirty linen of a guest who develops Covid-19 symptoms.

The Pledge details the protocols that TSA member laundries will follow to ensure not only that textiles are cleaned to the highest standards, but also that they are handled safely.  They include:

  • An overarching commitment to deliver the highest industry standards
  • Sanitisation of textiles, using chemicals and/or temperature
  • Protection of cleaned linen after washing
  • Regular disinfection of laundry transport cages
  • Delivery vehicles regularly deep-cleaned inside and out
  • All laundry plants compliant with Working Safely Guidelines – Covid Secure

The Rest Assured Pledge guidance, documents and marketing materials are available to download from the resource library at  There’s also a brochure, called Stronger Together, giving TSA members an overview of the Pledge package.

“Going forward, it’s critical that laundries and hospitality operators are able to meet new operational procedures to protect staff and customers,” says David Stevens, CEO of the TSA.  “Hospitality needs laundries, and laundries need the hospitality industry.  We are two sides of the same coin and we are stronger together.  The Rest Assured Pledge will help us meet the challenges of the new normal.”

The TSA is the trade association for the textile care services industry. The TSA represent commercial laundry and textile rental businesses. Membership ranges from family-run operations through to large, multi-national companies.  Visit for more information. 


Privacy Policy
We have updated our privacy policy. In the latest update it explains what cookies are and how we use them on our site. To learn more about cookies and their benefits, please view our privacy policy. Please be aware that parts of this site will not function correctly if you disable cookies. By continuing to use this site, you consent to our use of cookies in accordance with our privacy policy unless you have disabled them.