The upgrade has included the introduction of four ISDN lines and allows customers to reach their contact both simply and quickly. For example a call to 0870 264 0002 directs customers instantly to the technical department for spares or support.

If staff are away from their desk the call automatically re-routes to their internal “roaming” phone.

Parrisianne’s service engineers have their mobile phones integrated into the system, allowing a three-way conversation between the client, the office and any of the engineers.