The Textile Rental Services Association of America (TRSA), the association for linen, uniform and facility services industry, held its 27th Annual Maintenance Management Institute (MMI) at the Palms Casino Resort & Spa in Las Vegas. According to the association, the event kicked off with tours of two high-efficiency linen and uniform service operators, Brady Linen Services and Nevada Linen Supply. TRSA Production Summit attendees also toured the facilities along with MMI students.

Following the 23 October plant tours, attendees returned to the Palms to discuss what they observed at the facilities in a debrief session facilitated by Chip Malboeuf, vice president of operations and engineering, ImageFIRST.

In addition to the debrief session, Eric Papp held a workshop titled, “Planning and Problem Solving: How to Think Strategically and Create Solutions.” During this session, Papp shared advice on how to avoid repeating problems through creating effective solutions. Papp has spoken at several TRSA events, including TRSA’s Production Summit & Plant Tours in Las Vegas, and is the founder of Agape Leadership.

Additional breakout sessions and workshops during the three-day event featured experts from the linen, uniform and facility services industry discussing budgetary strategies, safety procedures, improved technology and other business practices critical to the industry. MMI concluded on 25 October with an open forum, led by TRSA’s MMI Task Force. During this session, participants posed questions on issues and topics discussed during the event.

By participating in MMI, members can receive 19 credit hours that they can apply toward a Certified Professional Laundry Manager (CPLM) designation recertification. For more information on MMI, go to