Continental Girbau (Continental) has appointed Eric Novak as customer care associate. In his new role, Novak will work with Continental’s customer care department to process and maintain in-house orders and shipping dates; handle warranty administration and claims processing; and assist customers and distributors with product shipping and delivery information.

“Eric Novak comes to Continental with impressive organisational, communication and customer service skills,” said Laurie Kilgore, customer care manager. “We look forward to great things from this young man and his contributions to Continental customer care as the company grows in its ‘Setting the Standard in Customer Service’ initiative.”